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Why
select Gatlinburg Mountain Chalets to host your next visit to this beautiful area?
Why not just get a hotel/motel room versus a chalet?
What is provided when I rent a chalet and what
is not?
Do I have to clean the chalet when I leave?
Tell me more about the Owners Clubs:
What is your pet policy?
What does Flat Rate mean?
Is there a minimum number of nights that is
required?
What are the Check in and Check out times?
How do I go about renting a chalet and what is required to do so?
Terms and Conditions on Renting our Chalet
Online Reservation Security Statement Why
select Gatlinburg Mountain Chalets to host your next visit to this beautiful area?
We do not charge a "per person" rate or any extra unnecessary
charges to your stay. Also, our chalet is personally selected and
we specifically look for great views or great features that will set the
properties above the others on the mountain. Our
chalets are cleaned very thoroughly, after all we do pay our cleaners more
than any company on the mountain! Also we found some chalet
companies and private owners do not treat their hot tubs in their chalets,
they just drain the water out and refill the tub. This is not up to
the health code for the area and unlike them, we utilize a seven step
chemical process when treating our hot tubs after a guest stay on top of
dumping the old water and refilling it with fresh, clean water. We also have our fireplaces inspected every year for safety
reasons and our chalets are exterminated every single month, even in the
winter. All in all it adds up to a great affordable vacation for a
family in a memorable, clean and comfortable chalet with NO
SURPRISES! We do hope to host your visit to Gatlinburg and will work
to earn your business year after year!
[TOP] Why
not just get a hotel/motel room versus a chalet?
Our chalet has a hot tub, pool table, fireplace, grill, and fully
equipped kitchen. The peacefulness
and individual privacy cannot be beat with a chalet and it will surely
create wonderful memories of your stay here! Hotel and motel
rooms in downtown Gatlinburg will cost anywhere up to $179.00 per night
and all you have is beds, bathroom and a TV. You will never regret
staying in a chalet with us and will probably
never go back to hotels and motels after discovering all the extras you
get for so little difference in price!
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What
is provided when I rent a chalet and what is not?
We provide all of the bed, bath
and kitchen linens. We also will supply you with a starter amount of
dish soap, dish washer soap, body soap, paper towels and toilet tissue.
For many guests, these starter amounts last them during their stay,
however, if you should run out we have Food Citys' both in Gatlinburg and
Pigeon Forge where you can pick up some extra supplies. If
you would like fresh linens while you are here, each chalet has a washer
and dryer, you just need to bring your own detergent. Also,
our chalet has a charcoal grill so if you would like to grill out,
don't forget your charcoal. Our
chalet also has a private phone line (mostly tone dialing), cable TV a stereo system and a VCR.
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Do
I have to clean the chalet before I leave?
You do not have to clean the chalet when you leave. The cleaning
is included in your rate. We do, however, ask that you place the
garbage in the appropriate "bear proof" trash containers that are provided for
you outside of the chalet.
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Tell
me more about the Owners Clubs:
There are three wonderful owners clubs on
the mountain in Chalet Village. As a guest of Gatlinburg Mountain Chalet you will
have full access rights to these owners clubs. The pass, information
and directions to the owners clubs are placed in the chalet from mid May
to late September which is the operating months of the owners clubs.
Each facility has different offerings, however, all facilities have a
swimming pool. For more information on these clubs, please give us a
call.
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What
is your pet policy?
We do allow pets
at our chalet. However, if you decide to bring a pet with you,
you may be charged $35.00 for the additional cleaning and carpet
cleaning.
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What
does "Flat Rate" mean?
It means that the only additional charge
you will have when you rent from us is your tax. We do not have any
processing fees, cleaning fees or per person fees. The only time you
will have an additional fee is if you are staying with us for less then
one week
and then we do require that you pay the cleaning fee of $75.00. Two night stays are on an exception basis only and are
usually only approved if there is a party in the chalet the night before
or the night after your desired date.
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Is
there a minimum number of nights that is required ?
Yes. Our normal minimum number of
nights required on a reservation is three, however, during the June, July, October
and holidays, our minimum number of nights required
is four. However, we do offer two night stays when possible.
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How
do I go about renting a chalet and what is required to do so?
To reserve our beautiful
chalet you can 1) reserve the chalet on-line or 2) you can call us at
305-975-1114. We do require a two hundred dollar deposit at the time of your
reservation and we accept Visa , Master Card, American Express and
Discover Card. You can also send us
a personal check or money order and it must be received within seven days
of making the reservation or the reservation will be cancelled.
We require to rent a chalet that you be 21 years
of age or older. In addition, all reservations
must be "Paid in Full" two weeks before your arrival date as we
do not have an office that you check in and out of and use a security code
system for chalet entry.
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What
are the check in and check out times?
Our check in policy is 3:00 p.m. daily and check out is
11:00 a.m.
daily.
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Terms
and Conditions
The following terms and conditions apply
to all reservations. In
renting our chalet, you agree to comply with all of the following.
Terms and Conditions:
- A
minimum of a two hundred dollar deposit is required on all reservations.
In addition, you must have a major credit card in your name to
make a reservation. Although
your deposit or payment may not be on this credit card, the credit
card number is required to be on file with us.
- You
must be at least 21 years of age to make this reservation.
- A
10% fee of total reservation (excluding tax) applies to all
cancellations received 15 days or more prior to your arrival date.
Cancellations made 14 days or less prior to your arrival date will not
receive a refund. ALL CANCELLATIONS WILL BE CHARGED AT LEAST A
10% CANCELLATION FEE!
- We
do everything necessary to keep all equipment in the chalets in good
working order. However, it is impossible to guarantee that all
appliances, hot tubs, public utilities, etc. will be in working order
at all times. We do however guarantee to correct reported
problems as quickly as possible during regular maintenance hours (8:00
a.m. to 4:30 p.m., 7 Days a week, excluding Holidays). Any
problems reported after hours will be addressed the next day. No
refunds will be granted for maintenance problems.
- Gatlinburg
Mountain
Chalets will not be held liable for any loss, theft, personal injury,
personal property damage, or other unfortunate incidents that may
happen during your travel or stay with us in Gatlinburg, Tennessee.
- Check
In time is at 3:00 p.m. and Check Out time is at 11:00 a.m.
- Should
for some reason the chalet you have reserved cannot be occupied
(disaster, unforeseen damage which can not be corrected, failure of
major appliances such as air conditioner or other), we will refund
your monies for the nights that the chalet can not be occupied in the
amount of your original reservation per night charge.
While there are other lodging companies on the mountain, we can
not guarantee that alternative lodging will be available and will not
be held liable should you not be able to locate alternative lodging.
-
Pets are allowed. If you do decide to bring a
pet, we may charge your credit card $35.00 for additional
disinfecting costs.
- Maximum
occupancy limits are strictly enforced.
If maximum occupancy is exceeded and discovered, you may be
required to check out immediately without refund or adjustment.
- If
you are coming between the months of November to March, we recommend
that you come prepared in a 4-wheel drive vehicle or with tire chains.
We can not provide transportation to your chalet at any time.
NO REFUNDS WILL BE GIVEN DUE TO WEATHER!
- Reservations
are accepted up to one year in advance.
Rates are subject to change without notice.
Existing reservations will be honored at the rate at time of
booking.
- You will accept full responsibility for
payment for additional guests, damages, phone charges or extra
cleaning charges during your occupancy of the chalet..
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Online
Reservation Security Statement
We are conscientious when it comes to
security and YOUR credit card, that is why we have chosen to implement our
security via a World Wide leader in the hosting marketplace.
"SSL" stands for
Secure Sockets Layer. It is a security protocol that encrypts all of
your connections with a Web server. SSL prohibits
eavesdroppers who could "sniff" your Internet packets for
sensitive information such as passwords and credit card numbers.
Thus, SSL has made on-line commerce viable for all web users.
Quoting from the technical
specifications of Netscape Data Security: "SSL provides a security
"handshake" that is used to initiate the TCP/IP connection.
This handshake results in the client and server agreeing on the level of
security they will use, and fulfills any authentication requirements for
the connection. Thereafter, SSL's only role is to encrypt and decrypt
the bytestream of the application protocol being used (for example,
HTTP, NNTP, or Telnet). This means that all the information in both the
HTTP request and the HTTP response are fully encrypted, including the
URL the client is requesting, any submitted form contents - including
things like credit card numbers, any HTTP access authorization
information - usernames and passwords, and all the data returned from
the server to the client."
Specific web server software implements server-side support for HTTP
over SSL, including support for acquiring a server certificate and
communicating securely with SSL-enabled browsers.
When you select one of our
reservation pages, you will note that in the bottom right hand corner of
your web browser there is a "Ï"
denoting that you are now in SSL security mode for entry.
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