Gatlinburg Mountain Chalet Terms and Conditions

We look forward to your stay with us in the Great Smoky Mountains.

The following terms and conditions apply to all reservations. In renting our chalet, you agree to comply with all of the following.

Terms and Conditions:

A minimum of a two-hundred dollar deposit is required on all reservations for three or more nights. On two night rentals, we only require a one night deposit. In addition, you must have a major credit card in your name to make a reservation. Although your deposit or payment may not be on this credit card, the credit card number is required to be on file with us.
You must be at least 21 years of age to make this reservation.
A 10% fee of total reservation (excluding tax) applies to all cancellations received 15 days or more prior to your arrival date. Cancellations made 14 days or less prior to your arrival date will not receive a refund. ALL CANCELLATIONS WILL BE CHARGED AT LEAST A 10% CANCELLATION FEE!

We do everything necessary to keep all equipment in the chalets in good working order. However, it is impossible to guarantee that all appliances, hot tubs, public utilities, etc. will be in working order at all times. We do however guarantee to correct reported problems as quickly as possible during regular maintenance hours (8:00 a.m. to 4:30 p.m., 7 Days a week, excluding Holidays). Any problems reported after hours will be addressed the next day. No refunds will be granted for maintenance problems.
Gatlinburg Mountain Chalets will not be held liable for any loss, theft, personal injury, personal property damage, or other unfortunate incidents that may happen during your travel or stay with us in Gatlinburg, Tennessee.
Check In time is at 3:00 p.m. and Check Out time is at 11:00 a.m.
Should for some reason the chalet you have reserved cannot be occupied (disaster, unforeseen damage which can not be corrected, failure of major appliances such as air conditioner or other), we will refund your monies for the nights that the chalet can not be occupied in the amount of your original reservation per night charge. While there are other lodging companies on the mountain, we can not guarantee that alternative lodging will be available and will not be held liable should you not be able to locate alternative lodging.
Pets are allowed. However, we will charge your credit card $35.00 for additional disinfecting costs.
Maximum occupancy limits are strictly enforced. If maximum occupancy is exceeded and discovered, you may be required to check out immediately without refund or adjustment.
If you are coming between the months of November to March, we recommend that you come prepared in a 4-wheel drive vehicle or with tire chains. We cannot provide transportation to your chalet at any time. NO REFUNDS WILL BE GIVEN DUE TO WEATHER!
Reservations are accepted up to one year in advance. Rates are subject to change without notice. Existing reservations will be honored at the rate at time of booking.

You will accept full responsibility for payment for additional guests, damages, phone charges or extra cleaning charges during my occupancy of the chalet.